Frequently Asked Questions

We believe home is more than a place for your belongings—it's a feeling. TLC goes beyond traditional property management to create communities where residents feel cared for, supported, and truly at ease.

With responsive on-site teams, 24/7 emergency maintenance, pet-friendly living, and thoughtful services design to meet you where life happens, we focus on the details that make everyday living better. We don't just manage apartments, we care for you. Because at TLC Properties, You're Home.

• $50 application fee per applicant 18 and older
• $395 administrative fee per apartment home

Additional "move-in" costs include utilities, deposit alternatives, parking, etc. Application and admin fees are non-refundable. 

The one-time administrative fee reserves your apartment home and covers all administrative handlings regarding move-in/move-out and throughout your residency.

600 + credit score 2.5 times the proposed monthly rent Not meeting these requirements does not mean automatic failure. Conditions may be applied if these requirements are not met. ​

A balance due to another rental agency  Bankruptcy filed within the past year  Eviction action within the past 3 years  Criminal history (please contact the property for more clarification) ​

Designed for those who want the freedom to move with ease, LUX Lease provides a simple agreement after a 60-day commitment. Whether you're seeking new adventures or pursuing opportunities, LUX Lease is your key to living without limitations.

• Month-To-Month Flexibility — Live where you want, for as long as you want.
• Just an additional $100/month — An affordable way to elevate your lifestyle.
• Move with a 7-day notice — Start with confidence, knowing your options are limitless.

LUX Lease lets you adapt and thrive with the freedom to move when life calls. Limited availability— secure yours before it's gone. Ask the Leasing Team at your desired community about LUX Lease today.

Our FLEX Payment Program lets you split your rent into two payments— half on the 1st and half on the 15th— for a $50 monthly fee (split into two $25 payments).

 

Utilities, insurance, and other fees are still due in full on the 1st of each month.

 

HERE'S WHAT TO KNOW:

- You can join anytime during your lease and stay enrolled until renewal or move-out.
- Only rent is split— utilities, insurance, are still due on the 1st.
- Late fees apply if on-time rent payments are not made on respective due dates.

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FLEX Payments is designed for those who need a payment structure that fits their lifestyle!

 

If it's the right fit for you, we're happy to help you get started! Reach out to the Leasing Team at your desired community for more details.

Renters' insurance provides coverage for damage or other incidents to the apartment home. TLC requires all residents to obtain renters' insurance either through their community or through a third party if personal property coverage is needed. If obtained through a TLC community, it will be a liability policy only.

Subletting is not allowed at any point in time during your lease, which includes listing your home on Airbnb, VRBO, or any similar platforms.

All townhomes come with a private garage and driveway included. Free street parking is allowed where signage indicates.

We offer 24/7 on-call maintenance for emergencies outside of business hours. Please call the Leasing Office's main phone number (417) 720-2484 and follow the prompts to receive assistance.

Absolutely! Oakwood Heights Townhomes is a pet-friendly community, and pets are more than welcome in our community.

We require a one-time pet fee of $300 per pet, due at move-in or when the pet joins you. There is no monthly pet rent, even for short-term or corporate stays.

​No. Oakwood Heights Townhomes has no breed, size, or weight restrictions, making it easy to bring pets of all shapes and sizes.

​Residents may have up to three pets per apartment home, in accordance with TLC Properties’ pet policy.

Yes! Oakwood Heights Townhomes features an on-site dog park, giving your furry friends a convenient place to play and stretch their legs. Every home also has a front and back yard, perfect for enjoying time outside at home.

​Yes. If you decide to bring a pet after move-in, simply notify the leasing office, complete the required pet documentation, and submit the one-time pet fee at that time.

​Yes, we offer security on a patrol rotation through DPSA Security every day and night. For specific hours of patrol, please reach out to your Property Manager.